Customer Success Manager, Top Accounts

About Anthropic: Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.

About the role: Join Anthropic's Customer Success team in a high-visibility & high-impact role driving AI adoption for one of our largest accounts in the Tech segment. As a dedicated Enterprise Customer Success Manager you’ll be their strategic partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude Code, Cowork, and other surface areas. You'll work with a global technology leader to actively deploy and adopt AI to reshape the technology landscape.

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations.
• Become an expert in Anthropic's products across API, Claude Code and Cowork.
• Own the customer operations across their lifecycle, maintaining a structured operational assessment of the account.
• Identify potential use cases and lines of business not currently onboarded.
• Develop and execute change management strategies to drive end-user adoption.
• Leverage deep knowledge of the customer to proactively drive consumption planning and value story.
• Ruthlessly prioritize across the account's many business units and workstreams.

• 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting.
• Experience working with F10 companies at the exec level.
• Technical fluency with ability to understand and articulate AI/ML concepts, the software development lifecycle (SDLC), and implementation patterns.
• You build with AI daily, automating your own workflows with agents, skills, and tooling is second nature, preferred experience with Claude Code.
• Proven track record of driving measurable outcomes inside a single, highly matrixed organization.
• Cross-functional collaborator who represents the customer in a positive, proactive manner.

Compensation: The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings (OTE) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $200,000—$320,000 USD.

Location: Boston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DC. Currently, we expect all staff to be in one of our offices at least 25% of the time.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Application: Apply via the provided link.