Customer Support Engineer
Fivetran- Compensation
- $80k–$97k Published range
- Location
- Hybrid - Denver, CO, 2 days/week Remote eligibility
- Employment
- Full-time Mid-level
Role skills
Apply on fivetran.com
About the job
About Fivetran
Fivetran is a data integration company that automates data movement across systems, clouds, engines, and tools. Together with dbt Labs, we help organizations build a trusted foundation for analytics, AI, and better business decisions.
About the Role
We are looking for a Customer Support Engineer for our API Connector Team. As a CSE, you will partner with customers and internal teams to drive issues to timely resolution, acting as the customer's technical champion within Fivetran. This is a full-time, hybrid position based out of our Denver, CO offices, with two days in the office each week.
What You'll Do
- Provide virtual technical support to Fivetran customers and partners.
- Investigate and troubleshoot technical issues using logs, tools, and product knowledge.
- Work closely with the Dev team to identify and resolve bugs.
- Become a Subject Matter Expert on Fivetran API Connectors.
- Document solutions in the knowledge base and collaborate with teammates.
Skills We're Looking For
- 2+ years of relevant professional experience.
- Strong customer advocacy and communication skills.
- Experience troubleshooting APIs, including making requests and interpreting responses.
- Basic understanding of networking fundamentals (TCP/IP).
- Experience with SQL and NoSQL databases.
- Familiarity with data warehouse infrastructure (Snowflake, Databricks, BigQuery, Amazon Redshift).
- Ability to read logs and use GitHub to submit pull requests.
Compensation
Pay Range: $80,489—$96,590.50 USD
Benefits
- 100% employer-paid medical insurance
- RSU stock grants
- Monthly cell phone stipend
- Mental health support platform
Skills & tags
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