Senior Forward Deployed Engineer

AssemblyAI builds best-in-class Voice AI models powering the next generation of voice applications. Our models serve 600M+ inference calls monthly, process 1M+ hours of audio daily, and power 2 billion+ end-user experiences. We are a remote team with under 100 people, generating roughly $500K ARR per employee, and have raised $115M+ from Accel, Insight Partners, Y Combinator's AI Fund, and others.

We're looking for a Senior Forward Deployed Engineer to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI. You will onboard new customers, help them realize their product vision, and explore leading-edge use cases within voice AI. You will work directly with customers to integrate our voice AI models into current and future product features, plan and execute on customers' needs, and collaborate with Sales, Support, Engineering, Research, and Product to drive our product roadmap.

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey.
• Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
• Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.
• Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
• Drive growth in customer usage of the API across varying product offerings and end customer use cases.
• Build strong connections with customers to ensure their long-term success with our platform.
• Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.

• 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
• Preferred experience working with SQL, Python, React, and web development frameworks.
• Familiarity with AI/ML tools is a strong plus.
• Passion for AI technology and a strong desire to apply it to real-world customer challenges.
• Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
• Willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving.
• Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.

Salary range: $200,000 - $275,000 OTE. Total compensation includes competitive equity grants, 100% employer-paid benefits, and the flexibility of being fully remote. 401k match up to 4% for US-based full-time team members.

Apply via the Greenhouse job posting.