Customer Support Engineer

Fivetran is a data integration company that automates data movement across systems, clouds, and tools. We are looking for a Customer Support Engineer to join our API Connector Team. In this role, you will provide virtual technical support to customers, investigate and troubleshoot issues using logs and internal tools, collaborate with the Dev team to resolve bugs, become a subject matter expert on Fivetran API Connectors, document solutions, and work on technical and non-technical projects.

• Provide virtual technical support to Fivetran customers and partners.
• Investigate and troubleshoot technical issues within the Fivetran environment.
• Work with the Dev team to identify and resolve bugs.
• Become a Subject Matter Expert on Fivetran API Connectors.
• Document solutions in the knowledge base.
• Collaborate with teammates on projects.

• 2+ years of relevant professional experience.
• Strong customer advocacy and communication skills.
• Experience troubleshooting APIs, including making requests, interpreting responses, and navigating documentation.
• Basic understanding of networking fundamentals (TCP/IP).
• Experience with SQL and NoSQL databases.
• Familiarity with data warehouse infrastructure (Snowflake, Databricks, BigQuery, Amazon Redshift).
• Ability to read and analyze logs.
• Comfortable with GitHub and submitting Pull Requests.

Compensation: Denver Pay Range $80,489—$96,590.50 USD.

Benefits: 100% employer-paid medical insurance, generous PTO, paid sick time, parental leave, holidays, RSU stock grants, professional development, cell phone stipend, mental health support.

This is a full-time, hybrid position based in Denver, CO, with two days in the office per week.