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Delivery Solutions Architect - Healthcare & Life Sciences

Databricks
United StatesUpdated 5d ago
Total compensation
$180k–$248k
Published total compensation range · Top quartile for Customer Success (143 listings)
Location
United States
Remote eligibility
Employment
Full-time
Mid-level
Role family
Customer Success
AI / ML
Role skills
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About the job

Role

Databricks is hiring a Delivery Solutions Architect (DSA) for Healthcare & Life Sciences to collaborate with sales and field engineering teams to accelerate adoption and growth of the Databricks Data Intelligence Platform. This is a hybrid technical and commercial role: the DSA drives growth in assigned customers and use cases, builds executive relationships, orchestrates specialized teams, and becomes the post-sale technical lead across all Databricks products. Reports to a DSA Manager within the Field Engineering organization.

Responsibilities

  • Engage with Solutions Architects to understand the full use case demand plan for prioritized customers
  • Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within the most strategic accounts
  • Be the accountable technical leader for specific use cases and customers, driving onboarding, enablement, success, go-live and healthy consumption
  • Serve as first contact for technical issues related to production/go-live status of agreed use cases
  • Leverage Shared Services, User Education, Onboarding/Technical Services and Support resources, escalating to expert-level technical experts as needed
  • Create, own and execute a point-of-view on accelerating key use cases into production, coordinating with Professional Services on PS Engagement proposals
  • Navigate Databricks Product and Engineering teams for new product innovations, private previews and upgrade needs
  • Develop an execution plan covering all customer-facing technical roles and teams, including use case progression, enablement, product adoption, organic needs, and executive/operational governance
  • Provide internal and external KPI reporting on usage and customer health

Qualifications

  • 5+ years of experience accountable for technical project/program delivery in the domain of Data and AI
  • Programming experience in Python, SQL or Scala
  • Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
  • Understanding of solution architecture related to distributed data systems
  • Ability to attribute business value and outcomes to specific project deliverables
  • Technical program/project management including account, stakeholder and resource management accountability
  • Experience resolving complex escalations with senior customer executives
  • Experience conducting open-ended discovery workshops, creating strategic roadmaps, business analysis, and managing complex programs/projects
  • Track record of overachievement against quota, goals or similar objective targets
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
  • Can travel up to 30% when needed

Compensation & Benefits

Pay range: $180,000—$247,500 USD. Total compensation may include eligibility for annual performance bonus, equity, and benefits.

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide, including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500, rely on the Databricks Data + AI Platform. Headquartered in San Francisco with 30+ offices around the globe.

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