Engineer, Applied AI

Zapier's AI Platform team is hiring an Applied AI Engineer to build and evolve the shared infrastructure that powers AI and ML development across the company. This role focuses on LLM Ops and ML Ops, improving how models are accessed, monitored, evaluated, deployed, governed, and operated in production. You will create core systems, tooling, and standards that many teams use as their baseline for shipping intelligent products and internal AI-powered workflows.

• Contribute to shared AI Platform capabilities supporting teams building with machine learning and generative AI across Zapier.
• Help develop and maintain core services such as our LLM proxy server, platform APIs, and reusable tooling that standardize how teams access and operate models in production.
• Build and improve parts of our LLM Ops and ML Ops stack, including observability, monitoring, evaluation workflows, and operational tooling.
• Help design and implement systems that improve the performance, reliability, safety, and cost efficiency of AI-powered experiences.
• Collaborate closely with engineers across product, infra, and data teams to ensure our AI components are reusable, well-documented, and easy to adopt company-wide.
• Evaluate emerging tools, models, and patterns in the AI ecosystem and help determine which ones should be incorporated into Zapier's shared platform.

• 4+ years of experience in software engineering, including experience building and operating production AI/ML systems.
• At least 1 year of experience in LLM Ops, ML Ops, or adjacent platform/infrastructure work.
• Experience contributing to backend systems, developer tooling, internal platforms, or infrastructure that supports other engineers.
• Experience working through the full lifecycle of building, testing, deploying, and scaling ML/LLM architectures.
• Comfort with typed languages and modern backend practices is a must; experience with TypeScript and Python is a big plus.
• Thoughtful about engineering trade-offs, balancing reliability, latency, cost, quality, and maintainability in production systems.

Compensation varies by location. For the United States, the base salary range is $191,500–$287,300. The role also offers equity and bonus. Zapier is an all-remote company, but there are some countries where Zapiens cannot permanently work; see the linked resource for details.