Enterprise Solutions Engineer

Cresta is an AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency gains across customer experience channels. The company was born from the Stanford AI Lab and has raised over $270 million from investors including a16z, Greylock, and Sequoia. Customers include United Airlines, Cox Communications, and Marriott.

As an Enterprise Solutions Engineer, you will partner with Enterprise Account Executives to showcase Cresta's platform to potential customers. You will provide technical insights and solutioning to internal and external stakeholders by understanding customer technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and help develop the business case for prospects during the sales cycle. You will also act as a liaison between sales, the customer, and Cresta's technical teams.

• Qualify new sales opportunities by understanding customer requirements and converting them to Cresta technical requirements.
• Partner with Enterprise Account Executives to discover and understand the prospect's situation and challenges.
• Lead discovery calls with prospective customers and internal cross-functional teams to build and deliver product demos.
• Provide prospects with insights and learnings from experience improving contact center and customer experience operations.
• Drive adoption during proof of value by training individual managers and users on the Cresta solution.
• Translate prospect use cases into technical solutions and demonstrate the path to ROI.
• Deliver product demos highlighting value propositions.
• Run ROI workshops to translate the solution into a financial business case proposal.
• Provide feedback to product management about successes and failures in the field.

• 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles.
• Deep hands-on expertise with Conversational AI and CCaaS platforms.
• Strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams.
• Desire to practice and prepare presentations or demos meticulously.
• Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration.
• Fast learner with a passion for new technology and a talent for simplifying complexity.
• Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments.
• Bonus: 2+ years of AI sales engineering experience; experience in a high-growth startup environment.

OTE Range: $200,000-$275,000 (variable) & offers equity. Comprehensive medical, dental, and vision coverage; flexible PTO; paid parental leave; retirement savings plan; remote work setup budget; monthly wellness and communication stipend; in-office meal program and commuter benefits for onsite employees.

Apply via the Greenhouse job posting. For questions about AI use in recruiting or to opt out, contact recruiting@cresta.ai with subject 'Opt-Out'.