Enterprise Solutions Engineer, Service Management

Asana is a leading platform for human + AI collaboration, used by millions of teams worldwide. This role joins a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. The position is based in Munich with an office-centric hybrid schedule (standard in-office days: Monday, Tuesday, Thursday).

• Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities, from discovery through proof, demo, and close.
• Develop deep understanding of IT and service management workflows (request intake, approvals, triage, fulfillment, cross-functional coordination, knowledge sharing) and map them to Asana Service Management.
• Translate customer pain points into practical solution designs and business value narratives for IT leaders and service owners.
• Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations.
• Help customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiency.
• Advise on solution architecture, integrations, admin considerations, and deployment approach.
• Partner with Asana AEs, CSMs, and core Solutions Engineers to uncover expansion opportunities.
• Build repeatable demo assets, solution patterns, technical collateral, and feedback loops.
• Surface structured customer feedback to Product, Product Marketing, and Sales leadership.
• Deliver technical enablement and best practices to the revenue organization.

• 5+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
• Strong understanding of IT and service team personas, including service delivery workflows, operational pain points, and systems.
• Strong discovery skills to uncover workflows, constraints, decision criteria, and success metrics.
• Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for technical and executive audiences.
• Ability to explain technical concepts including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation.
• Collaboration skills with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers.
• Comfort operating in early-stage or incubation motions.
• Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows.
• Experience with tools in ITSM, ESM, ticketing, knowledge management, identity, or workflow automation.
• Background supporting displacement or migration conversations from legacy enterprise software.
• Understanding of AI-powered automation, self-service experiences, or employee service delivery use cases.
• Comfort with modern sales and demo tooling and building scalable technical content.

Estimated base salary range: €77,000 - €98,000. Actual base salary varies based on market and individual qualifications. Additional components may include equity, sales incentive pay (for most sales roles), and benefits.

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options

Apply via the provided link. Asana encourages applicants even if they don't meet every listed requirement.