Enterprise Solutions Engineer, Service Management

Asana is seeking an Enterprise Solutions Engineer to join a newly formed team bringing Asana Service Management to IT and service teams. You will partner with a dedicated Account Executive to build repeatable technical plays, serve as an extended part of the product General Manager's team, and translate customer pain points into practical solution designs. This role is based in London with an office-centric hybrid schedule.

• Lead technical validation for IT and service team opportunities, from discovery through proof, demo, and close.
• Develop deep understanding of IT and service management workflows and map them to Asana Service Management.
• Translate customer pain points into solution designs and business value narratives for IT leaders.
• Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations.
• Advise on solution architecture, integrations, admin considerations, and deployment approach.
• Build repeatable demo assets, solution patterns, and technical collateral.
• Surface structured customer feedback to Product, Product Marketing, and Sales leadership.
• Deliver technical enablement to the broader revenue organization.

• 5+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
• Strong understanding of IT and service team personas and workflows.
• Strong discovery skills and ability to design and deliver product demonstrations.
• Ability to explain technical concepts including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation.
• Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows.
• Experience with ITSM, ESM, ticketing, knowledge management, identity, or workflow automation tools.
• Comfort with modern sales and demo tooling.

Estimated base salary range: £86,100 - £109,900. Additional components may include equity, sales incentive pay, and benefits. Benefits include mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options.