Enterprise Solutions Engineer, Service Management

Asana is a leading platform for human + AI collaboration. Our sales team focuses on building a user-driven marketing and sales engine. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays.

• Lead technical validation for IT and service team opportunities, from discovery through proof, demo, and close.
• Develop deep understanding of IT and service management workflows and map them to Asana Service Management.
• Translate customer pain points into solution designs and business value narratives.
• Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations.
• Help customers envision modern service delivery, workflow automation, and AI.
• Advise on solution architecture, integrations, admin considerations, and deployment.
• Build repeatable demo assets, solution patterns, and technical collateral.
• Surface structured customer feedback to Product, Product Marketing, and Sales leadership.
• Deliver technical enablement to the revenue organization.

• 5+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
• Strong understanding of IT and service team personas.
• Strong discovery skills.
• Proficiency in product demonstrations, workshops, and whiteboard sessions.
• Ability to explain technical concepts including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation.
• Comfort operating in early-stage or incubation motions.
• Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks.
• Experience with tools in ITSM, ESM, ticketing, knowledge management, identity, or workflow automation.
• Understanding of AI-powered automation and self-service experiences.

Base salary range: £86,100 - £109,900. Additional components may include equity, sales incentive pay, and benefits. Benefits include mental health, wellness & fitness benefits, career coaching, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options.

Apply via the provided link.