Enterprise Solutions Engineer, Service Management

Asana is a leading platform for human + AI collaboration. Our sales team focuses on building efficient paths to successful, profitable, long-term customers. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization.

• Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities, from discovery through proof, demo, and close.
• Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management.
• Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders.
• Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations.
• Help customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiency.
• Advise on solution architecture, integrations, admin considerations, and deployment approach.
• Partner with existing Asana AEs, CSMs, and core Solutions Engineers to uncover expansion opportunities.
• Build repeatable demo assets, solution patterns, technical collateral, and feedback loops.
• Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership.
• Deliver technical enablement and best practices for the broader revenue organization.

• 5+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
• Strong understanding of IT and service team personas, including service delivery workflows, operational pain points, and systems.
• Strong discovery skills and ability to design and deliver product demonstrations, workshops, and whiteboard sessions.
• Ability to explain technical concepts clearly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation.
• Comfort operating in early-stage or incubation motions.
• Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows.
• Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation.
• Understanding of AI-powered automation, self-service experiences, or employee service delivery use cases.

Estimated base salary range: €77,000 - €98,000. Actual base salary varies based on market and individual qualifications. Additional components may include equity, sales incentive pay, and benefits.

Benefits include mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options.

Apply via the provided link.