Enterprise Solutions Engineer, Service Management

Asana is seeking an Enterprise Solutions Engineer to join a newly formed team bringing Asana Service Management to IT and service teams. You will partner with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization, and serve as an extended part of the product General Manager's team. This role is based in Dublin with an office-centric hybrid schedule.

• Lead technical validation for IT and service team opportunities, from discovery through proof, demo, and close.
• Develop deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map them to Asana Service Management.
• Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders and stakeholders.
• Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations.
• Help customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiency.
• Advise on solution architecture, integrations, admin considerations, and deployment approach.
• Partner with AEs, CSMs, and core Solutions Engineers to uncover expansion opportunities.
• Build repeatable demo assets, solution patterns, technical collateral, and feedback loops.
• Surface structured customer feedback to Product, Product Marketing, and Sales leadership.
• Deliver technical enablement to the broader revenue organization.

• 5+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
• Strong understanding of IT and service team personas, including service delivery workflows and systems.
• Strong discovery skills to uncover customer workflows, technical constraints, decision criteria, and success metrics.
• Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for technical and executive audiences.
• Ability to explain technical concepts clearly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation.
• Strong collaboration skills with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers.
• Comfort operating in early-stage or incubation motions.
• Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows.
• Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation.
• Background supporting displacement or migration conversations from legacy enterprise software.
• Understanding of AI-powered automation, self-service experiences, or employee service delivery use cases.
• Comfort with modern sales and demo tooling and building scalable technical content.

Estimated base salary range: €77,000 - €98,000. Compensation may include equity, sales incentive pay, and benefits. Benefits include mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options.

Apply via the provided link.