GTM Systems and Business Process Manager - Renewals and CX

Asana is looking for a Business Process Manager to serve as the connective tissue between our Renewals and Customer Success teams and the Enterprise Technology organization. This cross-functional, high-visibility role involves translating field insights into actionable business requirements, owning the process improvement lifecycle, and driving cross-functional alignment.

• Embed with Renewals, Customer Success, and adjacent teams to understand how work gets done.
• Surface pain points and unmet needs through structured discovery: interviews, process shadowing, workflow audits, and data analysis.
• Translate field insights into clear business requirements for the Enterprise Technology team.
• Map current-state workflows, identify gaps, and prioritize improvements based on business impact and strategic alignment.
• Track adoption and outcomes post-launch, closing the feedback loop with stakeholders.
• Facilitate working sessions across Renewals, Customer Success, Revenue Strategy & Operations, and Enterprise Technology.
• Serve as the single point of contact for field teams to escalate tool friction or request workflow changes.
• Become a power user in tools like Salesforce, QuadSci, and Trig.ai, and evaluate new tool requests.

• 7+ years in business operations, revenue operations, process improvement, or related field; experience supporting customer-facing GTM teams preferred.
• Track record of translating ambiguous operational problems into structured requirements and executing them.
• Experience working cross-functionally with technical teams; familiarity with agile or product development workflows a plus.
• Exposure to renewals, customer success, or SaaS GTM motions preferred.
• Strong understanding of AI CSM tools to drive productivity and efficiency.
• Exceptional written and verbal communication.
• Strong process thinking and curiosity about AI tools and emerging technologies.

Base salary range: $185,000 - $210,000. Additional components may include equity, sales incentive pay, and benefits.

Asana offers mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options.

Asana is a leading platform for human + AI collaboration, with 13+ offices worldwide. We are committed to building diverse teams and providing equal employment opportunities.