IT Support Engineer
Anthropic- Compensation
- £130k–£175k Published range
- Location
- Hybrid - London, UK, at least 25% in office Remote eligibility
- Employment
- Full-time Mid-level
Role skills
Apply on job-boards.greenhouse.io
About the job
Anthropic is hiring an IT Support Engineer to join the IT Operations team. The role involves supporting a mostly macOS environment, automating repetitive work, and improving employee experience. You'll handle support across hardware, software, networking, and accounts, and work closely with IT Engineering and Security.
Key responsibilities
- Triage and resolve issues across hardware, software, networking, and accounts
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- Support access management and employee lifecycle workflows
- Handle escalations and join an on-call rotation
- Provide hands-on support for user technology, AV systems, conference rooms, and printers
- Write and maintain internal documentation
- Spot patterns and flag automation opportunities
- Contribute to automation efforts and write scripts (Bash, Python)
Minimum qualifications
- Hands-on IT support experience
- Experience supporting macOS endpoints, and comfortable with ChromeOS, iOS, and Android
- Experience with Google Workspace administration
- Experience with Slack administration
- Understanding of identity and access fundamentals (SSO, MFA, directory services)
- Familiarity with MDM fundamentals
- Basic scripting (Bash or Python)
- Strong troubleshooting skills
- Clear communicator and ownership mindset
Preferred qualifications
- Familiarity with zero-trust security concepts
- Networking basics (DNS, DHCP, VPNs)
- Experience with IT projects
- Experience using AI tools
- Interest in developing deeper technical skills
Compensation
Annual salary: £130,000—£175,000 GBP
Location
Hybrid - London, UK, at least 25% in office
Visa sponsorship
We do sponsor visas.
Skills & tags
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