Junior Account Manager

Gusto is a modern, online people platform that helps small businesses take care of their teams, offering full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. Gusto supports more than 500,000 small businesses nationwide and has offices in Denver, San Francisco, and New York.

We are seeking a Junior Account Manager to assist Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform. In this role, you will consult with and support current and new Channel Partners through phone and email, educating them about Gusto Pro, matching offerings to client needs, providing advisory sales guidance, and assisting with onboarding.

• Manage a high volume of emails and calls, mainly outbound, with Channel Partners and their clients' customers at various stages of the customer journey.
• Approximately 75% of talk time focused on sales activities; make at least 70 calls per day.
• Maintain clean and consistent notes in Salesforce for all Leads & Accounts.
• Develop effective talk tracks and employ strategies to be a trusted advisor.
• Educate Channel Partners about the partnership program, certification process, and guide them to manage clients with GustoPro.
• Lead discussions to ensure partners leverage the GustoPro platform for successful business outcomes.
• Drive awareness and usage of new or updated GustoPro features and integrations.
• Provide support to clients through implementation and account setup (approximately 25% of daily conversations).
• Exhibit customer empathy and demonstrate a strong understanding of product offerings.
• Exercise and refine skills in advisory selling.
• Participate in community and career development opportunities.

• 2+ years experience in a sales role.
• Experience managing existing customer accounts is a plus.
• Ideal candidate has at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success.
• Previous experience with high volume outbound dials and/or prospecting leads.
• Previous Salesforce experience.
• Track record of consistently meeting or exceeding targets.

Cash compensation range: $25.24 to $30.29 hourly in Denver & Atlanta; $24.14 to $28.37 hourly for Phoenix. This is a non-commissionable role. All full-time employees receive competitive base pay, benefits, and equity (RSUs).

This role is hybrid in Atlanta, GA; Denver, CO; or Phoenix, AZ. Employees based in Denver, San Francisco, or New York City are expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).

Apply via the Greenhouse job posting link.