Manager, Consulting - Central/East

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents, automating manual tasks and uncovering insights at scale.

Smartsheet is seeking a forward-thinking Consulting Manager to lead a regional delivery team through a fundamental shift from traditional, effort-based implementation to a modern, value-driven advisory model centered around AI. This leader will bridge technical execution and executive-level business consulting to ensure customers achieve measurable and fast business value.

• Architect the Advisory Team: Interview, hire, and develop consultants with skills for the Advisory Era—prioritizing strategic work, stakeholder alignment, AI competencies, and adoption-focused mindset.
• Coach for Resilience: Foster daily experimentation, encouraging the team to test AI solutions and adapt to evolving delivery approaches.
• Drive Go-To-Market (GTM) Excellence: Partner with Sales and GTM leaders to drive regional services bookings and support strategic account expansion.
• Voice of the Customer: Engage directly with customers to understand needs, suggest future service offerings, and maintain a billable target for strategic project involvement.
• Drive Operational Excellence: Own team fiscal health, meet KPIs, and ensure data accuracy in PSA tools.
• Lead Team Through the AI Pivot: Operationalize the transition to an AI-Native PS model, modernizing tools and methodologies.
• Strategic Prioritization & Industry Alignment: Translate company objectives and industry trends into actionable priorities.
• Intentional Resource & Lifecycle Management: Partner with RMO to balance workloads and match consultant skills to projects.

• 7+ years of experience in SaaS Professional Services, with a track record of navigating business pivots or disruptive technology shifts.
• 2+ years leading high performing teams of individual contributors, either in a formal people leadership role or as a project manager.
• Experience designing, selling, and delivering solutions in a SaaS Professional Services environment.
• High emotional intelligence and change leadership.
• Excellent client management skills in pre- and post-sales environments.
• Proven ability to build influential relationships with GTM partners.
• Proficiency in frameworks for customer insights and coaching on sophisticated problem-solving.
• Experience applying change management, business process optimization, and AI strategies.
• Willing to travel periodically (up to 40%).
• Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 7 years).

US Base Salary Pay Range: $122,500—$160,000 USD. In addition, this role will be eligible for a market competitive incentive opportunity.

• Employer subsidized medical/vision and dental coverage for full-time employees
• 401k Match (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)