Manager, Demo Engineering & Design

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.

As the Manager, Demo Engineering & Design at Cresta, you will lead a high-impact team responsible for bringing our AI-powered platform to life in pre-sales environments. This includes overseeing the development of scalable demo infrastructure and tooling, building rich out-of-the-box demo environments, and personalizing experiences to showcase the full value of Cresta’s capabilities - across conversation intelligence, real-time coaching, analytics, and AI agents. This role sits at the intersection of technology, storytelling, and go-to-market strategy.

• Build, lead, and develop a high-performing team of Demo Engineers, fostering a culture of ownership, creativity, and technical excellence.
• Define and execute the roadmap for demo engineering, aligning with GTM priorities, product evolution, and key industry verticals.
• Establish best practices, standards, and operating processes for demo environments, POCs, and pilots to ensure scalability and consistency.
• Oversee the architecture, scalability, and reliability of demo environments, including virtual agents, agent assist, analytics, and end-to-end workflows.
• Drive the development of reusable, modular demo frameworks that can be rapidly customized for different industries and use cases.
• Guide the development of integrations, automations, and tooling (e.g., CCaaS/CRM connectors, AI workflows, custom apps) to expand demo capabilities.
• Champion the use of modern AI-native tooling (e.g., LLM workflows, agents, prompt frameworks) to enhance demo realism and impact.
• Partner closely with Solutions Engineering and Sales to support strategic deals, ensuring demos and POCs are tailored, differentiated, and impactful.
• Define and track success metrics for demo effectiveness, environment reliability, and team productivity.

• 5–8+ years of experience in engineering, solutions architecture, technical pre-sales, or related roles, with 2+ years in a leadership or management capacity preferred.
• Strong technical foundation, including APIs, integrations, authentication, data systems, and scripting (Python, JavaScript, etc.).
• Proven ability to build and scale technical teams, processes, and systems in fast-paced, high-growth environments.
• Experience owning complex, customer-facing technical initiatives such as demos, POCs, or pilots.
• Excellent cross-functional leadership skills, with the ability to influence across Product, Engineering, and GTM teams.
• Bonus: Experience with CCaaS platforms (Twilio, Amazon Connect, Five9, etc.) and CRM systems (Salesforce). Familiarity with conversational AI, virtual agents, and contact center workflows.

$140K - $170K + Variable + Equity (based on experience will vary). Cresta offers competitive, location-based pay that reflects the market and what each individual brings to the table. Total compensation includes equity and a comprehensive benefits package.