Manager, Premium Support Services
MongoDB- Base salary
- $140k–$275k Published base salary range
- Location
- Hybrid - Palo Alto or San Francisco, CA Remote eligibility
- Employment
- Full-time Lead / Manager
Role skills
Apply on mongodb.com
About the job
MongoDB is the next-generation database company, offering a unified data platform for the AI era. We are seeking a visionary leader to join the Technical Services organization to oversee regional teams of Premium Services Support Engineers.
Responsibilities
- Diagnosing and resolving performance issues
- Advising on design and architecture, including replication and global data distribution
- Serving as a customer advocate and building strong account relationships
- Engaging in global collaboration with regional peer teams
- Fostering a culture of continuous learning and enhancing case-deflection strategies
Qualifications
- 8+ years managing technical support or customer-facing engineering teams
- Proven track record in operational excellence and scaling operations
- Deep technical foundation across multiple database technologies (relational, NoSQL, distributed systems)
- Exposure to AI/ML technologies and vector databases
- Strong people development and project leadership experience
Compensation
Base salary range: $140,000—$275,000 USD (U.S.-based candidates).
Benefits
Equity, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, and health benefits.
Application
Apply via the MongoDB careers page.
Skills & tags
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