Market Coordinator

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team focused on delivering the smoothest and most intuitive hotel booking experience.

As a Market Coordinator, you will ensure the health and expansion of our supply in Europe and provide support to your regional team in executing projects and providing partner support. This involves reactive account management of hotels, assisting Market Managers in onboarding and optimizing accounts, deploying scale tactics and reactive management of Tier 3 accounts, and providing white-glove support to Tier 1 accounts.

• Build, manage and expand partner relationships in Tier 3 markets and provide white-glove support to Tier 1 accounts.
• Assist Market Managers in onboarding Hotel Partners on Airbnb and process KYC with hotel partners.
• Respond to hotel inquiries and provide timely, high-quality support.
• Implement strategies to manage and optimize the long tail of thousands of hotels in your region.
• Educate clients on product updates and cascade feedback to internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities.
• Develop and implement unique engagement projects.

• 3+ years of experience in account management or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills.
• Proven experience working a book of business.
• Excellent communication and presentation skills.
• Proficiency in CRM tools, particularly Salesforce.
• Fluency in English required; additional languages a plus.

Germany Annual Pay Range: €58,000—€68,000 EUR. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

This role is based in Berlin (hybrid, 2 days a week in the office), and is not eligible for relocation support.

Apply via the provided link: https://careers.airbnb.com/positions/8088050?gh_jid=8088050