Product Support Specialist - French Speaking
Asana- Base salary
- €57k–€63k Published base salary range
- Location
- Hybrid - Dublin, 3 days/week (Mon, Tue, Thu) Remote eligibility
- Employment
- Full-time Mid-level
About the job
Company
Asana is a leading platform for human + AI collaboration, with millions of teams worldwide. We offer an office-centric culture with hybrid flexibility.
Role
We are seeking a Product Support Specialist to support our English and French-speaking customer base. You will become an Asana expert, manage complex product issues, own support cases end-to-end, troubleshoot SaaS issues including authentication (SAML/SSO), and act as a liaison between product and customers.
Qualifications
- 3-6 years of experience in customer-facing technical support in a SaaS environment
- Fluent written and verbal English and French
- Experience troubleshooting SaaS issues (SSO/SAML, browser behavior, user access)
- Curiosity about AI tools and emerging technologies
- Proficiency with Asana or other work management platforms a plus
Compensation & Benefits
Estimated base salary range €57,000-63,000. Benefits include mental health, wellness & fitness benefits, career coaching, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options.
Application
Apply via the provided link.
Skills & tags
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