Program Manager, Revenue Journey Office

Elastic, the Search AI Company, enables everyone to find answers in real time using all their data at scale. The Revenue Journey Office (RJO) is part of Global Revenue Operations, managing tools and processes for Elastic's revenue journey, including post-sales customer journey activities. As a Program Manager, you will own and improve key business processes across Customer Onboarding & Adoption and Renewal Expansion. You will work with Sales, Field Engineering, Customer Success, Services, Product, Finance, and IT to develop strategy and optimize post-sales systems, tools, and processes. Responsibilities include owning strategy and governance of global post-sales processes, creating standardized onboarding journeys, serving as business owner for post-sales tools (e.g., QuadSci), leading cross-functional initiatives, establishing governance and reporting, evaluating new technologies, and mitigating risks. Qualifications include 5–8 years of program management, Revenue Operations, Sales Operations, or business transformation experience in B2B SaaS, solid understanding of post-sales customer lifecycle, experience with Salesforce, robust analytical and communication skills, stakeholder management, and hands-on experience with post-sales platforms such as QuadSci, Salesforce, Outreach, Seismic. Compensation is base salary only, with a typical starting range of $106,900—$169,100 USD (alternate range $128,200—$202,700 USD in select locations). Benefits include equity, 401k match, health coverage, parental leave, and flexible locations/schedules.