Relationship Manager, Mid Market (LATAM)

Intercom (the company behind Fin, the AI Customer Agent) is a B2B SaaS company. Fin was founded in 2011 and has nearly 30,000 global businesses using its products. The role is part of the Sales department.

As a Relationship Manager, you will lead growth and expansion of Intercom's business in Latin America, managing existing relationships and driving upsell and cross-sell opportunities. You will work under a hybrid policy, expecting to be in the office at least three days per week.

• Develop and maintain strong client relationships, identifying upsell and cross-sell opportunities.
• Provide accurate forecasts and revenue visibility.
• Create tailored demonstrations and partner with regional partners to co-sell.
• Negotiate contracts with procurement and represent the voice of the customer to cross-functional teams.
• Contribute to team development and global Enterprise growth.

• 4+ years in a closing role, 2+ years of SaaS sales experience.
• Proficient in Portuguese; Spanish fluency preferred.
• Interest in AI and its role in customer service.
• Strong sales instincts, quota achievement, and excellent communication skills.
• Proof of eligibility to work in the United States required.

OTE range: $192,000–$270,000. Base pay varies by factors such as education, skills, experience, and location. Eligible for corporate bonus or sales incentive (target included in OTE) and RSUs.

Benefits and programs support health, wellbeing, family, time away, and financial future; offerings vary by location. Specific benefits include bonus program and equity (RSUs).

Apply via the Greenhouse job board link.