Relationship Manager, Scale

Intercom is a customer support platform, and Fin is its AI Customer Agent. We are building a world-class sales organization. As a Scale Relationship Manager, you will lead the growth of our existing business by building relationships with scaled business customers, ensuring revenue growth and retention.

• Build relationships with Intercom’s scaled business customers to ensure revenue growth and customer retention.
• Work with current customers to understand business pains and provide solutions based on our platform.
• Develop strategic territory plans for upsell, cross-sell, expansion, and achievement of business goals.
• Develop advanced knowledge of customers' businesses and goals while accurately forecasting sales pipeline.
• Collaborate with Marketing, Product, and Customer Success to drive product innovation.
• Track and report key metrics related to customer growth, retention, and product usage.

• 2+ years selling SaaS products, ideally 1+ years in a closing role.
• Ability to manage a large book of business (200 accounts) including retention, renewals, and account growth.
• Strong sales instincts and track record of hitting and exceeding quota.
• Exceptional written and verbal communication.
• Comfortable operating in a fast-moving organization with a growth mindset.
• Ability to build and maintain deep client relationships across levels in complex organizations.
• Demonstrable history of leadership.

OTE salary range for candidates within the Greater Chicago Area is $99,000 - $130,000. Actual pay depends on factors such as education, skills, experience, and location. Regular employees may also be eligible for the corporate bonus program or sales incentive (target included in OTE) and stock in the form of Restricted Stock Units (RSUs).

Benefits and programs are designed to support health, wellbeing, family, time away from work, and financial future. Offerings vary by location. Learn more at fin.ai/careers.

Proof of eligibility to work in the United States is required. Apply via the provided link.