Relationship Manager, Scale

As a Scale Relationship Manager at Intercom, you will lead growth of existing business, building relationships with scaled business customers to ensure revenue growth and retention. You will work with current customers to understand their business pains and provide solutions based on the platform, develop strategic territory plans for upsell, cross-sell, and expansion, and collaborate with Marketing, Product, and Customer Success to drive product innovation.

• Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains and provide solutions based on our platform
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals
• Develop advanced knowledge of customers' businesses and goals while accurately forecasting sales pipeline
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and Intercom product usage growth

• 2+ years selling SaaS products, ideally 1+ years in closing role
• Ability to manage a large book of business; 200 accounts (retention, renewals, & account growth)
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator
• Comfortable and energized operating and problem-solving in a fast-moving organization
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Ability to build and maintain deep client relationships across levels in complex organizations
• Demonstrable history of leadership, with both immediate and cross-functional teammates

The OTE salary range for candidates within the Greater Chicago Area is $99,000 - $130,000. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Fin has a hybrid working policy. We expect employees to be in the office at least three days per week.

Apply via the provided link.