Resolutions Manager

Affirm is reinventing credit to make it more honest and friendly. The Risk & Analytics team drives business strategy through experiments and analytical frameworks. As a Resolutions Manager, you will own the performance and evolution of Affirm's first-party collections program across human, digital, and AI-powered channels, driving customer outcomes, operational efficiency, and recovery performance through vendor management, digital strategy, AI-enabled servicing, and operational excellence.

• Own collections program performance and evolution across agent, digital, and AI channels.
• Lead relationships with collections BPOs, AI providers, and technology partners.
• Oversee AI-powered servicing, digital communications, and self-service experiences.
• Partner with Product, Engineering, Analytics, Compliance, and Operations teams to scale innovative solutions.

• 5+ years of experience leading collections programs.
• Experience managing complex operational programs across voice, digital, and self-service channels.
• Experience with BPO partners, vendors, and external service providers.
• Excellent communication, stakeholder management, and influencing skills.

CAN base pay range per year: $117,000 - $167,000 CAD. Pay Grade - K, Equity Grade - 4. Total compensation may include monthly stipends for health, wellness and tech spending, and benefits including 100% subsidized medical coverage, dental and vision for you and your dependents. Employees may be eligible for equity rewards.

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets - generous stipends for Technology, Food, Lifestyle needs, and family forming expenses.
• Time off - competitive vacation and holiday schedules.
• ESPP - Employee stock purchase plan at a discount.

Apply via the Greenhouse link.