Senior Business Performance Lead, Scheduling

Acuity Scheduling, a Squarespace company, helps appointment-based businesses streamline booking. We are seeking a Senior Manager, Business Performance to drive the scheduling product's growth. This role reports to the Product Director of Acuity Scheduling and is based at our New York City headquarters or remote.

• Own the KPI and metrics framework for Acuity, defining what reflects business health and customer outcomes.
• Own the business narrative, explaining performance across subscriber trends, revenue dynamics, and cohort behavior.
• Drive leadership decision-making through analyses for weekly business reviews, QBRs, and monthly deep-dives.
• Connect product signals to business outcomes, including cohort trends, churn patterns, and post-cancellation behavior.
• Partner with Data and Insights to prioritize analytics and data engineering work.
• Bring commercial intuition to analysis in a competitive scheduling market.

• 5+ years in business operations, strategy, or commercial analytics, ideally in a product-led or subscription business.
• Strategic and commercial thinker who leads with business outcomes.
• Proven ability to define and evolve metrics frameworks.
• Strong data storytelling skills for executive audiences.
• Technically fluent: comfortable writing SQL, using BI tools (Looker, Tableau, or similar), and self-driven analysis.
• Experience as a cross-functional connector across finance, marketing, product, and data teams.
• Strong spreadsheet and modeling skills.
• Track record contributing to exec-facing reporting (WBRs, QBRs, board-level materials).

Cash compensation range: $115,500 - $203,550 USD. Benefits include medical plans with option for 100% covered premiums, fertility and adoption benefits, supplemental insurance, Headspace subscription, Global Employee Assistance Program, retirement benefits with employer match, flexible paid time off, 12 weeks paid parental leave and family care leave, pretax commuter benefit, education reimbursement, employee donation match, ERGs, dog-friendly workplace, free lunch and snacks, private rooftop, and hack week twice per year.

Apply via the provided link.