Vendor Manager, Operational Vendor Support (Insurance)

Airbnb is a global online marketplace for unique stays and experiences, connecting hosts with guests worldwide.

As a Vendor Manager on the AirCover team, you will own end-to-end management and performance of a portfolio of third-party partners delivering critical operational services, such as claims adjusting. You will exercise independent judgment to structure trade-off decisions, resolve complex problems, and hold vendors accountable to service, delivery, and cost outcomes.

• Own day-to-day management and performance oversight of assigned vendor portfolio.
• Lead daily/weekly performance forums, synthesizing operational and financial data to drive action planning.
• Act as escalation point for complex vendor issues, negotiating resolution with cross-functional stakeholders.
• Assist in designing metrics and trigger frameworks for vendor performance monitoring.
• Own vendor invoice management and financial governance, ensuring contractual alignment.
• Lead quality and calibration programs, coaching vendors and less experienced colleagues.
• Partner with Legal, Sourcing, and Finance to shape contractual obligations and process improvements.

• 6+ years of experience in vendor management, claims adjusting, or outsourcing management.
• Proven track record managing large-scale operational vendors with minimal oversight.
• Strong analytical skills with proficiency in Excel/Sheets, SQL, or BI tools (Tableau, Looker, Power BI).
• Excellent negotiation, executive communication, and stakeholder-management skills.
• Deep understanding of SLA frameworks, budgeting, and contract management.
• Demonstrated expertise in quality management, process improvement (Lean/Six Sigma), and change management.
• Experience acting as a resource, coach, or informal mentor.

This position is US - Remote Eligible. You must live in a state where Airbnb, Inc. has a registered entity. Excluded states apply.

Base pay range: $156,000—$195,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Apply via the provided link.