Vendor Manager, Operational Vendor Support (Insurance)

Airbnb is seeking a Vendor Manager to join the AirCover team, responsible for managing and growing the AirCover business. In this role, you will own the end-to-end management and performance of a portfolio of third-party partners that deliver critical operational services, such as third-party claims adjusting. You will apply deep expertise in vendor management, SLA frameworks, and operational risk to structure trade-off decisions, resolve complex and ambiguous problems, and hold vendors accountable for service, delivery, and cost outcomes.

• Own day-to-day management and performance oversight of an assigned vendor portfolio.
• Lead daily/weekly performance forums, synthesizing operational and financial data to drive action planning and accountability.
• Act as escalation point for complex, sensitive, or high-risk vendor issues, negotiating resolution across cross-functional stakeholders.
• Assist in designing metrics and trigger/appetite frameworks for vendor performance monitoring.
• Own vendor invoice management and financial governance, ensuring alignment with contractual terms and driving process improvements.
• Lead quality and calibration programs, coaching vendors and less experienced colleagues.
• Partner with Legal, Sourcing, and Finance to shape contractual obligations and vendor process improvements.

• 6+ years of experience in vendor management, claims adjusting, or outsourcing management.
• Proven track record managing large-scale, complex operational vendors (e.g., call centers, TPAs) with minimal oversight.
• Strong analytical skills with proficiency in Excel/Sheets, SQL, or BI tools (Tableau, Looker, Power BI).
• Excellent negotiation, executive communication, and stakeholder-management skills.
• Deep understanding of SLA frameworks, budgeting, and contract management.
• Demonstrated expertise in quality management, process improvement (Lean/Six Sigma), and change management.
• Working knowledge of the competitive vendor/outsourcing landscape.

The base pay range for this role is $132,000—$155,000 USD. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. You must live in a state where Airbnb, Inc. has a registered entity. Some states are excluded; see the up-to-date list on the careers page.

Apply through the Airbnb careers page for this position. For disability accommodations, contact reasonableaccommodations@airbnb.com.