Senior Community Manager

Fivetran and dbt Labs are bringing together two industry-leading companies to deliver the data infrastructure layer that helps organizations move, transform, and trust their data. Fivetran automates data movement, and dbt Labs pioneered analytics engineering.

We're looking for a Senior Community Manager to join our dbt community team, leading digital engagement with a primary focus on managing and growing the dbt Slack community. You'll cultivate a welcoming, high-signal space for data practitioners to connect, learn, and collaborate.

• Own day-to-day operations of the dbt Slack community
• Partner with community leaders and internal stakeholders to evolve channel strategy and engagement programming
• Develop and maintain scalable moderation and support workflows, including Code of Conduct enforcement
• Coach and support moderators and community champions; recruit and onboard new moderators
• Create content systems to keep members informed and activated
• Surface community insights to Product, Marketing, and Support
• Monitor and report on key engagement and health metrics, and run experiments to improve them
• Manage the community tool stack for digital engagement
• Plan for and manage incident response in collaboration with Legal/People/Security
• Support cross-channel digital engagement efforts beyond Slack

• 5+ years of experience in digital community management in a global or distributed environment
• Demonstrated experience owning day-to-day operations for a large online community
• Strong understanding of online community dynamics
• Experience building and improving moderation and support workflows
• Excellent written communication and facilitation skills
• Experience using community tooling and analytics
• Data-informed decision making, including defining KPIs
• Strong cross-functional collaboration skills
• Cultural fluency and sensitivity
• High emotional intelligence and comfort navigating complex situations

Pay Range: $130,068—$162,585.50 USD

• 100% employer-paid medical insurance
• Generous PTO, paid sick time, inclusive parental leave, holidays including Global Week of Rest
• RSU stock grants
• Professional development and training opportunities
• Monthly cell phone stipend
• Access to mental health support platform