Senior Community Manager

Join the dbt community team at Fivetran to lead digital engagement, focusing on managing and growing the dbt Slack community. This role cultivates a welcoming, high-signal space for data practitioners and partners with internal teams to strengthen member experience and surface insights.

• Own day-to-day operations of the dbt Slack community, including moderation, support workflows, and Code of Conduct enforcement.
• Develop scalable moderation and support workflows, coach moderators, and recruit new ones.
• Create content systems for announcements, highlights, and community storytelling.
• Surface community insights to Product, Marketing, and Support, and close the loop with the community.
• Monitor engagement metrics and run experiments to improve them.
• Manage the community tool stack (Slack workflows, analytics, knowledge base, integrations) and document best practices.
• Plan incident response with Legal/People/Security as needed.
• Support cross-channel engagement beyond Slack (forums, social, events).

• 5+ years of digital community management in a global or distributed environment.
• Experience owning operations for a large online community (Slack/Discord/forum), including moderation and member support.
• Strong understanding of online community dynamics and trust-building.
• Experience building moderation and support workflows, including Code of Conduct enforcement.
• Excellent written communication and facilitation skills.
• Experience with community tooling and analytics (e.g., Slack workflows, Common Room).
• Data-informed decision making, defining KPIs and reporting outcomes.
• Strong cross-functional collaboration with Product, Marketing, Support, and Developer Experience.
• Cultural fluency and high emotional intelligence.

Pay Range: $130,068—$162,585.50 USD

• 100% employer-paid medical insurance
• Generous PTO, paid sick time, inclusive parental leave, holidays (including Global Week of Rest), and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Monthly cell phone stipend
• Mental health support platform