Senior Competitive Intelligence Manager

PagerDuty is a leader in Digital Operations Management. The Senior Competitive Intelligence Manager will build and run PagerDuty's competitive intelligence program, serving as the internal authority on competitive dynamics and equipping sales teams with sharp differentiation, timely insights, and effective strategies to win. This role reports directly to the Senior Director of PMM Operations and partners with product marketing, product management, marketing, field enablement, and sellers.

• Define, execute, and optimize the competitive intelligence program through feedback and engagement with cross-functional teams, stakeholders, and the field.
• Equip sales teams with key positioning and messaging via battlecards, bulletins, internal training, and enablement.
• Uncover competitive differentiation and maintain thorough knowledge of Win/Loss and competitor capabilities and claims.
• Monitor and assess competitor activity and report back to stakeholders and/or field in a timely manner.
• Train field teams regularly on latest competitor intelligence and strategies to win.
• Work with product and PMM teams to articulate messaging and approaches for GTM success.
• Provide independent view of win/loss via external interview program and report back to Product, PMM, and Marketing leadership.
• Speed and improve research and content delivery with AI and automation tools.

• Deep fluency in IT and Digital Operations.
• Track record of at least 5+ years of leading competitive intelligence for a product or product lines; SaaS B2B strongly preferred.
• Field focused and obsessed with giving them the best messages, tools, and approaches to differentiate PagerDuty.
• Excellent at framing problems, balancing trade-offs, and synthesizing clear solutions.
• Ability to plan work, drive through ambiguity, and deliver timely, high-quality content.
• Ability to organize complex information, simplify, articulate essentials, and inspire the field.
• Desire to work with AI tools to automate and improve intelligence and content delivery.

• Deep fluency in IT and Digital Operations.
• Fluency in SRE and DevOps domain.
• Technical aptitude - ability to have deeper conversations with engineers.

The base salary range for this position is $145,000.00 - $220,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. PagerDuty offers a comprehensive benefits package including company equity, ESPP, retirement or pension plan, generous paid vacation time, paid holidays and sick leave, Dutonian Wellness Days & HibernationDuty, paid parental leave (22 weeks for pregnant parent, 12 weeks for non-pregnant parent), paid volunteer time off (20 hours per year), company-wide hack weeks, and mental wellness programs.

PagerDuty is a flexible, hybrid workplace. This role is expected to come into the San Francisco office two times per week. PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. Candidates must reside in an eligible location; restrictions apply in Australia, Canada, and the United States.

Apply via the provided link. PagerDuty encourages applicants even if they don't meet every requirement.