Senior Enterprise and Strategic Account Specialist

About the role: The Senior Enterprise and Strategic Account Specialist at Checkr is a pivotal role combining advanced problem-solving with a customer-centric approach. You'll handle sensitive information, resolve complex issues, and maintain high-quality support standards while guiding team members and driving process improvements.

What you'll do: Handle high volumes of customer inquiries, deliver exceptional service, resolve complex issues, serve as a subject matter expert, identify operational gaps, contribute to knowledge base, collaborate with cross-functional teams, maintain relationships with key stakeholders, generate reports, conduct research, analyze data, and support new business initiatives.

What you bring: 3+ years in a customer-facing role, strong communication, advanced problem-solving, analytical skills, proficiency in CRM systems and support tools, familiarity with FCRA standards (or willingness to learn), ability to thrive in a fast-paced environment, and a passion for continuous improvement. Experience mentoring and data analysis preferred.

Compensation: On-target earnings or base salary range: $22.60—$28.37 USD (Denver, CO) and $20.67—$25.95 USD (Nashville, TN).

Benefits: Learning and development allowance, competitive cash and equity compensation, 100% medical/dental/vision coverage, up to $25K reimbursement for fertility/adoption/parental planning, flexible PTO, monthly wellness stipend, in-office perks including lunch and commuter stipend, and relocation stipend.

Work location: Hybrid - expected to work from the office 3+ days a week in Denver, CO or Nashville, TN.