Senior Manager, Customer Engineering, Iberia & Italy

Cloudflare is seeking a Senior Manager, Customer Engineering to lead a team of Customer Engineers in Iberia & Italy. This player-coach role sits within the GTM organization, reporting to a Customer Engineering Senior Leader. You will build, coach, and enable a high-performing team of quota-carrying technologists, ensuring they leverage AI-augmented workflows to focus on high-value architectural design, technical validation, and measurable business outcomes.

• Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels.
• Manage opportunity pipeline, forecast new business and expansion outcomes weekly, and own team number accuracy.
• Be accountable for new business acquisition, expansion, adoption, and consumption targets.
• Accompany Customer Engineers on critical customer calls, QBRs, discovery sessions, and PoC reviews, providing real-time coaching.
• Ensure operational efficiency within GTM processes, using dashboards to spot trends and drive consistency.
• Champion adoption of AI agents, LLMs, and automation tools to reduce toil and scale technical advisory impact.
• Partner with Product, Engineering, Support, Marketing, and Enablement to surface field feedback.
• Model Cloudflare's values and build an inclusive, high-performance team culture.

• 5+ years leading quota-carrying customer-facing technical teams in SaaS, cloud, or infrastructure.
• Prior quota-carrying Solutions Engineering, Customer Engineering, Sales Engineering, or related experience strongly preferred.
• Ability to white-board and articulate complex enterprise network and security architectures.
• Excellent communication skills, translating technical concepts into business outcomes for engineers and C-level executives.
• Demonstrated success owning and forecasting a revenue number, preferably in enterprise B2B SaaS or infrastructure.
• Strong people management and coaching skills.
• Familiarity with AI-augmented workflows, LLMs, and automation.
• Fluency in at least two or three technical areas: Internet fundamentals (DNS, HTTP(S), TCP/IP, SSL/TLS), security (WAF, Bot Management, Zero Trust, SASE), performance (caching, latency, content delivery), or platform/cloud fluency.

• Experience with Cloudflare's product portfolio or CDN, security edge, Zero Trust, developer platform, or AI workloads.
• Experience managing managers or distributed teams.
• Track record of improving operational cadence, enablement, and forecasting discipline.
• Understanding of compliance frameworks such as PCI DSS, HIPAA, SOC 2, GDPR, or FedRAMP.
• Undergraduate or graduate degree in Computer Science, Engineering, Business, or related field.

For Portugal-based hires, estimated annual salary is between €110,000 - €152,000, inclusive of on-target incentive compensation under Cloudflare's Sales Compensation Plan. This role is eligible for Cloudflare's equity plan.

Available locations: Lisbon, Portugal OR Spain. This role may require travel up to 25–50% for customer meetings, team offsites, and industry events.

Apply via the provided Greenhouse link.