Senior Manager, Customer Engineering, Iberia & Italy

Cloudflare is seeking a Senior Manager, Customer Engineering to lead a team of Customer Engineers in Iberia & Italy. This player-coach role sits within the GTM organization and reports to a Customer Engineering Senior Leader. You will build, coach, and enable a high-performing team of quota-carrying technologists, ensuring they leverage AI-augmented workflows to focus on high-value architectural design, technical validation, and measurable business outcomes.

• Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels.
• Manage opportunity pipeline, forecast new business and expansion outcomes weekly, and own team number accuracy.
• Be accountable for new business acquisition, expansion, adoption, and consumption targets; partner with Sales, Customer Experience, Professional Services, and regional leadership.
• Accompany Customer Engineers on critical customer calls, QBRs, discovery sessions, and PoC reviews; provide real-time coaching on architecture, commercial positioning, and executive communication.
• Ensure efficient operation within GTM processes (forecasting, opportunity management, account planning, QBR cadence) and use dashboards to spot trends.
• Champion adoption of AI agents, LLMs, and automation tools to reduce toil and improve response quality.
• Serve as the voice of the team in leadership meetings and partner with Product, Engineering, Support, Marketing, and Enablement.
• Model Cloudflare's values and build an inclusive, high-performance team culture.

• 5+ years of experience leading quota-carrying customer-facing technical teams in a SaaS, cloud, or infrastructure environment.
• Prior quota-carrying Solutions Engineering, Customer Engineering, Sales Engineering, or related technical field experience strongly preferred.
• Ability to white-board, design, and articulate complex enterprise network and security architectures.
• Excellent communication skills to translate technical concepts into business outcomes for engineers and C-level executives.
• Demonstrated success owning and forecasting a revenue number, preferably in enterprise B2B SaaS or infrastructure.
• Excellent people management skills with the ability to coach technical sellers through complex deals.
• Familiarity with AI-augmented workflows, LLMs, and automation approaches.
• Fluency in at least two or three of: Internet fundamentals (DNS, HTTP(S), TCP/IP, SSL/TLS), security concepts (WAF, Bot Management, Zero Trust, SASE), performance concepts (caching, latency, content delivery), or platform/cloud fluency (cloud platforms, edge services, APIs, automation, developer tooling).

• Experience with Cloudflare's product portfolio or familiarity with CDN, security edge, Zero Trust, developer platform, or AI workloads.
• Experience managing managers or teams distributed across regions and time zones.
• Track record of improving operational cadence, enablement, and forecasting discipline.
• Understanding of compliance frameworks such as PCI DSS, HIPAA, SOC 2, GDPR, or FedRAMP.
• Undergraduate or graduate degree in Computer Science, Engineering, Business, or related field.

For Portugal-based hires, estimated annual salary is between €105,000 - €165,000, inclusive of on-target incentive compensation under Cloudflare's Sales Compensation Plan. The role is eligible for Cloudflare's equity plan.

Available locations: Lisbon, Portugal OR Spain. This role may require travel up to 25–50% for customer meetings, team offsites, industry events, and in-person collaboration.

Apply via the provided Greenhouse link.