Senior Manager, Scaled Operations, FSI

Airbnb is a global online marketplace for lodging and experiences, founded in 2007. It has grown to over 5 million hosts and 2 billion guest arrivals.

Senior Manager, Scaled Operations, FSI, leading the new Scaled Services team within Fraud & Safety Investigations (FSI). Reports to the Director of Fraud and Safety Investigations. Leads three teams: scaled implementation, data & internal tooling, and quality assurance and standards.

• Lead the Scaled Services team, managing three people managers and one individual contributor.
• Set strategy and operating rhythm for FSI's roadmap, quality goals, and efficiency targets.
• Drive scaled program implementation across FSI, ensuring launches land on time, within budget, and at quality.
• Own the tools roadmap and enable best-in-class agent tooling.
• Build self-serve data and business intelligence tooling, with a north star of full self-service through Claude + MCP integration.
• Govern agent quality and workflow integrity, including UAT for new launches.
• Influence cross-functionally with Product, Engineering, Data Science, and Analytics.

• 12+ years in operations, strategy, or program management.
• 5+ years managing managers.
• Experience leading multi-functional operations teams at the intersection of process, tooling, and data.
• Strong grasp of data and analytics, including data architecture and metric governance.
• Proven ability to set quality standards at scale.
• Strong cross-functional influence and communication skills.
• Experience in Trust, Fraud, Safety, or high-stakes operations is a plus.

US - Remote Eligible. Must live in a state where Airbnb, Inc. has a registered entity. Excluded states apply.

Base pay range: $192,000—$235,000 USD. May also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Apply via the job posting page.