Senior Pre- & Post-Sales Customer Engineer, Enterprise

Pendo is a B2B SaaS company founded in 2013 by former product managers, focused on improving society's experience with software. It is supported by investors like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech.

The Customer Engineering team is the technical backbone of pre- and post-sales customer motion, combining Customer Success, Technical Account Management, and Solutions Engineering into a full-lifecycle technical owner. As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation.

• Partner with Account Directors on pre-sales motions, including tailored demos and technical evaluations.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Identify expansion opportunities and diagnose adoption stalls.
• Serve as escalation point for complex technical challenges.
• Build playbooks, coach peers, and improve team workflows using AI tools.
• Drive measurable improvement in customer health, retention, and expansion.

Must-haves: 5-8 years in a customer-facing technical role (Sales Engineering, Solutions Engineering, TAM, etc.), deep hands-on experience with HTML, CSS, JavaScript, and REST APIs, experience managing strategic Enterprise accounts, ability to solve ambiguous problems, experience connecting technical execution to business outcomes, hands-on use of AI tools, and mentoring experience.

Nice-to-haves: Experience with Pendo or digital adoption platforms, mobile app development (Swift, Android, React Native), data architecture or AI/ML concepts, and track record of building reusable frameworks.

The expected On-Target Earnings (OTE) range is $193,393 - $241,742, with a 70/30 base-to-variable split.

Pendo offers competitive US benefits including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

Apply via the Greenhouse link.