Senior Product Manager, Post Sales

MongoDB is a data platform for the AI era, empowering builders to create, transform, and disrupt industries. With over 67,000 customers, including 75% of the Fortune 100, MongoDB Atlas is the only globally distributed, multi-cloud data platform available across AWS, Google Cloud, and Microsoft Azure.

As a Senior Product Manager on the IT GTM team, you will own the product strategy and roadmap for post-sales technology platforms, including CRM, Service Cloud, support operations, customer portals, AI-enabled support capabilities, and enterprise integrations. You will partner with business and engineering leaders to define product vision, prioritize investments, and deliver scalable solutions that improve customer and agent experiences, drive operational efficiency, and support business growth.

• Domain Expertise: Proven experience modernizing Technical Support platforms, including workforce planning, workflow automation, customer and partner collaboration, and knowledge-sharing solutions. Strong understanding of end-to-end support user journey, including case creation, omni-channel routing, prioritization, system integrations, and AI-driven proactive customer engagement. Extensive knowledge of integration patterns across Salesforce Sales Cloud, Service Cloud, external support portals, and analytics platforms.
• Product Strategy & Vision: Translate business strategy, customer needs, and operational priorities into scalable platform capabilities. Develop clear product requirements (PRDs), prioritize roadmaps, define success metrics, and drive adoption through data-driven decision making.
• Stakeholder Engagement: Partner with Customer Org, represent the voice of the user, and communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership.
• Roadmap & Delivery: Own and maintain the product backlog and roadmap, collaborate with engineering teams in an Agile environment, and ensure smooth delivery by managing cross-team dependencies.
• Adoption & Change Management: Partner with enablement and change management teams to drive adoption of new GTM capabilities, communicate product changes, and monitor KPIs.

• 6+ years of Product Management experience in enterprise SaaS or cloud platforms
• Strong domain expertise in Customer Support tooling and Post-Sales solutions
• Experience building custom workflow applications, automation platforms, or AI-powered tools
• Deep knowledge of Sales and Service Cloud and customer lifecycle processes
• Experience working with telemetry, analytics, and customer health data
• Ability to partner effectively with engineering, operations, and business stakeholders
• Familiarity with AI-enabled Post Sales, focused on Customer Support workflows or automation tools
• Experience using product metrics and analytics to guide decisions
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

Base salary range for this role in the U.S. is $136,000—$266,000 USD. Compensation at the time of offer is unique to each candidate and based on skill set, experience, qualifications, and work location.

Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings.

Apply via the MongoDB careers page at the provided link.