Senior Sales Engineer

As a Senior Sales Engineer at Instacart, you'll drive adoption of our flagship ecommerce products and services directly to the largest retailers in North America and across the globe. You'll lead consultative, technical-focused discussions with external and internal stakeholders, supporting new implementations and integrations. You'll guide customers through the sales cycle, providing both technical and product knowledge, and collaborate with cross-functional teams to gain a holistic understanding of Instacart's technical capabilities.

You'll join our Sales Engineering team, working at the intersection of Business Development, Product, Engineering, and Enterprise Solutions. We collaborate as one team to bring Instacart's ecosystem to life for partners—aligning technical capabilities with strategic goals, informing product roadmaps with customer insights, and ensuring seamless handoffs into implementation.

• Work closely with Business Development team to develop and implement strategies to influence greater adoption of Instacart products and services.
• Prepare for and lead technical discussions with teams ranging from executive-level business stakeholders to engineers/developers, tailoring content for a wide range of audiences.
• Gain a deep understanding of the ever-changing Instacart ecosystem to provide consultative services to partners and business stakeholders.
• Continually build technical knowledge by interfacing with Instacart's product and engineering teams, representing both to customers and business teams.
• Work directly with various Enterprise Solutions teams to ensure smooth handoff of implementation scope and plans.
• Define internal processes and requirements to ensure these are accounted for during early stages of scoping.
• Identify new opportunities from discussions with potential customers and market trends, providing feedback to Product teams.
• Create and maintain technical sales material to scale the sales process.
• Manage multiple work streams across multiple customers.

• 6+ years of previous working experience in a Sales Engineering/Solution Engineering or similar role.
• Strong experience selling technical products and solutioning/scoping integrations into client's unique environments.
• Ability to develop and own technical presentations and communications.
• Excellent communication skills with the ability to balance complex technical concepts with business values.
• Some travel required.

• Proven experience developing and owning technical presentations and communications designed for stakeholders ranging from Executive-level contacts to Implementation Engineers.
• Experience collaborating closely with cross-functional teams across Business Development, Engineering, Product, and Implementation.
• Analyze, design, and implement RESTful services and APIs within complex enterprise architectures.

Instacart provides highly market-competitive compensation and benefits. This role is eligible for a new hire equity grant as well as annual refresh grants. For Canadian-based candidates, the base pay range is CAN$161,000—$170,000 CAD.