SMB Solutions Engineer, Client Management

Asana Client Management (ACM) fixes client delivery friction by centralizing briefs, approvals, and file uploads within a branded client portal powered by the Asana Work Graph. The AMER Solutions Org drives customer acquisition and accelerates revenue growth through strategic sales and Asana platform expertise. As an SE on this team, you'll sit alongside the AEs on the ACM incubation pod, own the technical side of the deal, and show agency leaders how they'll leverage AI Teammates to optimize workflows.

• Own the technical side of the ACM sales cycle: demos, workflow configuration, and solution design for agency and professional services buyers.
• Build vertical-specific demo environments for primary verticals—Advertising & Marketing, Media, Digital Services, Design & Creative, and PR.
• Translate customer pain into specific product configurations, showing how the Notice/Recommend/Approve loop works for brief intake.
• Drive AI Teammate activation post-close, ensuring real client activity and AIT consumption before handoff.
• Partner with AEs on multi-stakeholder deals where technical design or workflow architecture determines deal closure.
• Gather customer feedback and feed it to the product team.
• Build scaled assets—demo environments, click-throughs, configuration guides—to enable the broader team.

• Curiosity about AI tools and emerging technologies.
• Minimum 2+ years of professional experience, with preference for Solutions, Consulting, or similar customer-facing technical roles.
• Deep understanding of AI LLMs and GPTs, and ability to articulate business applications.
• Familiarity with work management solutions and their core enterprise value propositions.
• Proven ability to influence senior-level operations decision-makers.
• Proficiency in developing product demonstrations.
• Strong communication skills.
• Adaptable to fast-paced environments.

Estimated On-Target Earnings (OTE) range: $150,000 - $158,000. Actual package may vary based on market and individual qualifications.

Benefits include mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits, long-term savings or retirement plans, and in-office culinary options. Equity may be included.

Apply via the provided link.