Social Content and Community Manager

Harvey is transforming legal and professional services with frontier agentic AI, an enterprise-grade platform, and deep domain expertise. We are scaling fast with strong product-market fit and world-class investor support, defining a new category in real time. Our values are Decisiveness, Simplicity, and Job's Not Finished.

We are hiring a Social Content and Community Manager to shape how Harvey shows up in the feed and in the conversations around it. You will turn launches, product news, and company thinking into sharp, native content across owned and employee channels, and own Harvey's social communities day to day—managing DMs, comments, and mentions; moderating and growing community spaces; routing questions and opportunities; and starting conversations that draw people toward Harvey.

• Write scroll-stopping copy for Harvey's owned channels (LinkedIn, Instagram, X, and emerging platforms), tuned to what performs on each.
• Write copy for employee and advocacy channels to power company amplification, giving the team ready-to-post language that keeps a consistent Harvey point of view.
• Turn a single launch or announcement into a set of channel-native posts, threads, and replies that work together across audiences.
• Work closely with the Social Manager to plan, draft, and deliver social creative and campaign content, keeping a steady content calendar.
• Own the social inbox: monitor and respond to DMs, comments, and mentions quickly, warmly, and with good judgment.
• Build and maintain response guidelines, tone standards, and saved replies; set up triage and escalation paths to route customer support, sales, press, partnership, and legal matters to the right teams.
• Moderate social communities and comment sections, enforcing guidelines and handling spam, trolling, and negative sentiment calmly.
• Proactively join relevant conversations in legal, legal tech, and AI communities; find and grow a network of customers, advocates, and creators.
• Run social listening to track brand mentions, sentiment, competitor activity, and trends, sharing insights with Marketing, Product, Comms, and Customer Success.
• Act as the first line of defense on social for brand safety, flagging issues early and helping carry out response plans.
• Track and report on content performance and community health, using engagement data to sharpen content and response approaches.

• 3+ years in social content, community management, or a similar role, ideally at a high-growth tech, AI, or legal-focused company, or in a fast-moving brand or agency environment.
• Exceptional short-form writing and editorial judgment, with a portfolio of content and community engagement that earned attention.
• Hands-on experience managing a brand's social inbox and online communities, including moderation, escalation, and response workflows.
• A real feel for internet culture and what makes content and conversations travel; range as a voice chameleon.
• Comfort living in the replies and handling DMs, comments, and mentions with speed, warmth, and good judgment, including difficult exchanges.
• Sound judgment about confidentiality, customer privacy, and when to escalate.
• Strong organization and follow-through; ability to manage high volume without dropping threads.
• Experience with social management, scheduling, and listening tools (e.g., Sprout Social, Hootsuite, Brandwatch, or similar).
• Comfort using analytics and engagement data to decide what to write and how to engage next.
• A collaborative approach across Marketing, Comms, Customer Success, Sales, and Legal.

• Experience in legal tech, enterprise SaaS, or similar B2B spaces.
• Background in copywriting, journalism, or editorial.
• Experience running an engaged personal or brand account, or building a professional community, advocacy program, or creator/ambassador program.
• Experience supporting crisis or issues management on social.
• Interest in AI and responsible communication.

$89,400 - $123,000 USD, plus equity.