Sr. Manager, Customer Success

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness IoT data for actionable insights. We help improve safety, efficiency, and sustainability across industries like agriculture, construction, field services, transportation, and manufacturing.

As a Sr. Manager, Customer Success on the Enterprise Customer Success team, you will manage a team of 6-8 CSMs, each managing a portfolio of Enterprise accounts. You will define and execute long-term strategies, build technical depth, ensure customer outcomes, manage risk, and provide cross-functional leadership. You will also champion AI-forward workflows and embed Samsara's operating principles.

Minimum requirements: 10+ years in Customer Success, account management, or consulting; 5+ years in management; experience managing Enterprise customers in a SaaS environment; ability to travel within the US up to 25%; experience in structured value delivery; exceptional executive stakeholder management; and a Bachelor's degree. Ideal candidates have experience with Gainsight, led teams where each member managed 30-40 accounts, and have program management experience.

Annual OTE range: $142,800—$229,500 USD. Total rewards include base salary, performance-based bonus/variable pay, equity, professional development stipend, comprehensive health and parental leave plans, and a flexible remote model.

This is a remote position open to candidates in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Ideal candidates are in Western or Mountain time zones.

To apply, use the application link. For accommodations, email accessibleinterviewing@samsara.com.