Staff Product Manager

Twilio is seeking a Staff Product Manager to join the Trust Hub product team within Onboarding and Compliance. Trust Hub is Twilio's KYC (Know Your Customer) platform and the gateway to all Twilio communication APIs. In this role, you will own Trust Hub products end to end, creating streamlined registration experiences while maintaining best-in-class KYC standards.

• Develop and communicate the product vision, strategy, and roadmap aligned with company goals.
• Lead cross-functional teams to drive planning, design, development, and launch of products.
• Understand customer needs and collaborate with engineering and UX to translate into product requirements and user stories.
• Define key metrics to evaluate product performance and analyze data to inform decisions.
• Manage relationships with cross-functional stakeholders at all levels.
• Conduct data-driven business reviews analyzing product execution and revenue/market accomplishments.

• Minimum of 8 years of experience in product management in SaaS, IaaS, or PaaS.
• Proven track record of leading successful product launches and driving product strategies.
• Strong analytical thinking with ability to use quantitative and qualitative data for decisions and executive buy-in.
• Excellent communication and interpersonal skills.
• Strong technical, analytical, and UI/UX design understanding.
• Initiative, ownership, and accountability to manage ambiguous challenges.
• Bachelor in Computer Science, Engineering, or equivalent practical experience.
• Desired: Experience building products/services related to APIs, developer experience, or telecommunications/regulated ecosystems.

Estimated pay ranges (for candidates in certain locations): $188,240–$235,300 (CO, HI, IL, MD, MA, MN, VT, DC); $199,280–$249,100 (NY, NJ, WA, CA outside SF Bay); $221,360–$276,700 (SF Bay Area). Eligible for equity plan and corporate bonus plan. Benefits include health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.

Remote based in the United States, not eligible in CA, CT, NJ, NY, PA, WA. Occasional travel may be required. Apply via the provided link.