Technical Support Engineer 2, Premier - USA

Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring existing customers are happy and successful.

Premier Support Engineers (PSEs) focus on assisting prospects and customers with technical questions about Datadog. They engage with Premier Customers via standard technical support channels, and are also involved with cadence calls, demos/presentations, conferences, and various side projects.

• Respond to client requests (phone / chat / tickets) on a fast-paced team while educating clients on platform use
• Develop relationships with Premier Customers, working hand-in-hand to understand their distinct environments
• Reproduce issues and dive into the 600+ integrations Datadog works with
• Build documentation and knowledge-based articles for a variety of technology
• Drive product conversations based on needs and problems learned during client interactions
• Participate in routine health check meetings with Premier Customers
• Work from a Datadog office 3 - 5 days per week

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• A tinkerer with some programming experience and a basic knowledge of Linux
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• A decision maker but know when the decision should be escalated
• Have been in a Premium/Enterprise technical support role previously
• Knowledgeable of current infrastructure and monitoring solutions and technologies
• Able to work a rotating schedule that requires weekend availability

Compensation: The reasonably estimated yearly salary for this role is $81,000—$108,000 USD.

Benefits and Growth: Best-in-breed onboarding, generous global benefits, intra-departmental mentor and buddy program, new hire stock equity (RSUs) and employee stock purchase plan (ESPP), continuous professional development, product training, and career pathing. Benefits may vary based on country and nature of employment.