Customer Operations & Logistics Coordinator

Verkada is looking for a Customer Operations & Logistics Coordinator to own our order lifecycle from purchase order to dispatch. You'll process and validate customer orders, act as the main point of contact for customer questions about their orders, manage returns, and support our logistics team to keep shipments on schedule.

• Process incoming orders, check purchase order accuracy, and maintain orders in a high-volume environment.
• Monitor open orders, resolve holds and discrepancies, and coordinate with warehouses for on-time dispatch.
• Respond to customer questions about orders, shipments, returns, and delivery timelines by email, phone, and in person.
• Process incoming returns, including receiving, categorizing, and starting refurbishment.
• Schedule LTL freight carriers and prepare shipping documents such as BOLs and SLIs.
• Support Global Operations and Supply Chain teams with inbound/outbound shipments and exceptions.

• 2+ years of order entry and email handling in a high-volume environment.
• 2+ years of customer service in a call center or high-volume support environment.
• 1+ year of logistics coordination, including domestic LTL/freight scheduling and documentation (BOLs).
• Strong written and verbal communication skills, including professional email etiquette.
• Comfort with tech stacks (ERP, WMS, or logistics platforms) and investigating system-record mismatches.
• Must pass a customer service assessment.
• Preferred: Bachelor's degree, experience with NetSuite and Salesforce, international shipping and Tax/VAT overrides.

This team observes PTO blackout dates during the last 3 days of each month and the last 7 calendar days before the end of each quarter.

Verkada offers comprehensive wellness perks, benefits, and resources, including healthcare programs with 100% employee premium coverage under at least one plan, nationwide medical/vision/dental coverage, HSA with employer contributions, mental health support, paid parental leave and fertility benefits, paid holidays, flexible PTO, professional development stipend, wellness/fitness benefits, daily healthy lunches, and commuter benefits.

You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Estimated Annual Pay Range: $48,000—$53,000 USD.