Business Sales Associate

Lyft is a transportation company that connects riders with drivers through its app. The company's purpose is to serve and connect, and it aims to cultivate a work environment where all team members belong and have the opportunity to thrive.

As a Business Sales Associate for Lyft Business, you will drive growth and expansion within your existing book of business. This hybrid role balances inbound and outbound outreach, with a focus on identifying key decision makers and influencers within top accounts. You will become a Lyft product expert, resolve common support issues, and guide clients through solutions. Success requires critical thinking, strong judgment around ROI, and the ability to navigate ambiguity.

• Consistently demonstrate ownership of the expansion of your book of business, identifying key decision makers and influencers within top accounts to drive growth.
• Apply critical thinking to focus your time and identify new opportunities within your existing book of business.
• Build confidence and navigate slightly challenging client conversations as you grow into a Lyft product expert who can efficiently solve common support issues.
• Leverage AI to research inbound and outbound prospects' businesses, tailoring messaging and refining pitch delivery based on what you find.
• Run well-structured sales meetings with a predefined goal, thorough discovery, and alignment on next steps before ending the call with enough confidence in the content to veer off script and ask deeper discovery questions.
• Navigate sales meetings with confidence and grace, handling surprises and qualifying opportunities through advanced questioning.
• Keep Salesforce as your source of truth, and go a step further by creating your own data and reporting to track progress against your book of business.
• Maintain an advanced understanding of Lyft's internal systems and how to work effectively with cross-functional teams.
• Clearly articulate complex issues verbally and in writing, providing relevant context, recommendations, and outstanding questions to guide resolution with the ability to adjust your communication style across audiences and circumstances to achieve desired outcomes.

• Minimum 3+ years of experience in sales, account management, or business development, with a track record of managing and growing an existing book of business.
• Proven experience in a quota-carrying role with a track record of meeting or exceeding revenue targets.
• You've moved past the basics and are learning how to assess opportunities and prioritize your time for maximum impact.
• Creative thinking to develop innovative solutions that overcome challenges and objections.
• Strong pipeline management skills with attention to detail and forecast accuracy.
• Excellent negotiation skills and ability to navigate complex deal structures.
• Experience developing an account prioritization framework and contact identification strategies for a top-accounts portfolio.
• Ability to qualify opportunities with advanced questioning, and confidently navigate challenging or unexpected client conversations.

The expected base pay range for this position in the San Francisco area is $81,000 - $101,250, not inclusive of potential equity offering, bonus or benefits. Benefits include great medical, dental, and vision insurance options, mental health benefits, family building benefits, child care and pet benefits, 401(k) plan with company match, 12 observed holidays, discretionary paid time off for salaried team members (15 days for hourly), 18 weeks of paid parental leave, subsidized commuter benefits, and monthly Lyft credits and complimentary Lyft Pink membership.

This role is hybrid, with team members expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.