Chief of Staff Director, Product

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The Product team listens to customers' needs and translates insights into a clear product vision, working closely with design, engineering, and analytics to build scalable financial products.

The Chief of Staff to the SVP of Product is the strategic thought partner and proxy to the leader. The role exists to scale the product leadership function by anchoring on leveraged people problems, owning the external product narrative end-to-end, and being on point for strategic bets that need a single accountable owner (e.g., AI enablement, special projects).

• Design and run the product leadership team's rhythms (staff meetings, product reviews, all-teams, offsites): agenda architecture, pre-reads, decision capture, follow-through
• Co-own people rhythms with the HRBP across hiring, calibrations, performance, and talent reviews; surface emergent structural risks (broken hiring funnels, attrition signals, single points of failure) with proactive solutions
• Partner with Technology Operations to define and improve processes for roadmap planning, prioritization decisions, annual OKRs, and progress tracking
• Own headcount planning and budget management alongside Finance and HR Business Partners: annual planning, quarterly reforecasts, hire-prioritization tradeoffs
• Drive AI retooling and enablement, including running internal AI masterclasses for leadership and embedding AI-enabled processes across the function
• Curate the external product narrative (all-hands, written updates, major external talks), operating as a speechwriter with PR, comms, and brand
• Prepare executive briefings and leadership communications, reducing decision latency across the Product leadership team
• Run a recurring org health pulse (engagement scores, regrettable attrition, leveling drift, manager effectiveness)

• 10+ years in roles that built product credibility and strategic-narrative chops: strategy with deep product partnership, or a prior CoS role to a senior product or engineering executive at a high-growth tech company
• Track record of running people processes at scale (hiring, calibrations, leveling, talent reviews) in a fast-growing organization
• Exceptional written communication: ghostwriting, synthesizing narrative from raw inputs, drafting board pages
• Pattern-matching for organizational dysfunction: spotting broken hiring funnels, single points of failure, or leadership gaps
• Comfort operating with influence and without authority across senior leaders in Product, Engineering, Design, Revenue, Finance, and HR
• Strong analytical foundation and business acumen: fluent in product metrics, financials, and growth analytics

Base Pay Grade - S; Equity Grade - USA11. USA base pay range (CA, WA, NY, NJ, CT): $255,000 - $335,000 per year; USA base pay range (all other U.S. states): $226,000 - $306,000 per year. Total compensation may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits including 100% subsidized medical coverage, dental and vision for you and your dependents. Visa sponsorship is not available for this position. #LI-Remote. Affirm is a remote-first company; most roles are remote and you can work almost anywhere within the country of employment.