Client Success Specialist II

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The Revenue team drives top-line growth through strategic partnerships, pricing, and go-to-market execution, managing merchant relationships across eCommerce, in-store, telesales, and the Affirm app.

We are seeking a dynamic and experienced Client Success Specialist II (CSM) to join our team. The ideal candidate will have 3-5 years of proven client experience, preferably in the financial technology sector. The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth.

• Deliver a proactive client management strategy to encourage growth and retention with merchant partners.
• Identify and execute upsell and cross-sell opportunities across a broad portfolio.
• Provide prompt and effective support to address client needs and inquiries.
• Conduct regular performance reviews and gather client feedback.
• Collaborate with internal teams to resolve client issues and requests promptly.
• Stay abreast of industry trends and market developments to anticipate client needs.
• Ensure alignment between client goals and internal priorities and deliverables.
• Maintain a thorough understanding of company products and services.

• Bachelor's degree with at least 3-5 years of account management experience, preferably in the financial technology industry.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to build rapport with clients and stakeholders.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Comfortable in fast-paced, high-pressure environments managing multiple priorities.
• Proficiency in CRM software (e.g., Salesforce) and Google Suite.
• Knowledge of marketing technologies and e-commerce preferred.

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $112,500 - $137,500. USA On Target Earnings (all other U.S. states) per year: $100,000 - $125,000. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits.

Affirm covers all premiums for health care coverage for you and your dependents, including medical, dental, and vision. Flexible Spending Wallets provide generous stipends for Technology, Food, Lifestyle needs, and family forming expenses. Competitive vacation and holiday schedules allow time off to rest and recharge. An employee stock purchase plan (ESPP) enables buying shares at a discount.

Apply via the provided link. Please note that visa sponsorship is not available for this position.