Customer Success Manager

Samsara's Scaled Customer Success team ensures customers adopt the platform, realize measurable business value, and renew and expand with confidence. Scaled Customer Success Managers pick up where the Implementation team leaves off, working closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. The role is cross-functional, working alongside Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product. This position takes a more technical approach to account management than a typical CSM; a successful candidate will be able to learn, understand, and convey the value of Samsara's most complex products and features to our largest Mid-Market customers.

• Be on the front lines and ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform.
• Deeply understand the Samsara platform's capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and more.
• Demonstrate a willingness to learn, investigate, diagnose, and resolve technical issues for customers.
• Drive business transformation by leading strategic customer engagements to understand current operations and business goals, allowing for proactive workflow transformations and architecting action plans that define metrics and timelines.
• Orchestrate product consultation workshops and value check-ins for complex partnerships, leading to feature and workflow change recommendations.
• Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.
• Conduct workshops with customers to understand their current operations and recommend workflow changes.

• 3-5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role.
• Enterprise SaaS experience preferred.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders.
• Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor's degree from a 4-year institution.

• Strong bias for action, ability to think big, insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• Thrives in an unstructured, fast-paced, and change-heavy environment.
• AI First: Experience using AI tooling to drive efficiency and outcomes.
• Technical Proficiency: Experience with APIs and integrations.
• Knowledge Sharer: Experience with technical enablement and knowledge sharing across teams.
• Adept in Big Data: Familiarity with tools like Databricks and PowerBI.
• Industry Knowledge: Experience with Routing, Navigation, Commercial Trucking Fleets, and Logistics.

Annual base salary range: $88,089.75—$118,440 USD. Total rewards include base salary, performance-based bonus/variable pay, and equity (for eligible roles), plus a professional development stipend, comprehensive health and parental leave plans, and more.

Apply through the Samsara careers page. For accommodations, email accessibleinterviewing@samsara.com or use the provided form.