Customer Success Manager - French Speaker

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness IoT data to improve safety, efficiency, and sustainability. Serving industries such as agriculture, construction, transportation, and manufacturing, Samsara helps digitally transform physical operations at scale.

As a Customer Success Manager, you will work with top customers to understand their fleet and unique challenges, advise on customizing Samsara for their needs, and become their long-term partner. This cross-functional role connects Sales, Support, Sales Engineering, and Product, and includes supporting French-speaking customers.

• Ensure customers increase safety, efficiency, and sustainability with the IoT platform.
• Compose joint success plans outlining objectives, metrics, and timelines.
• Orchestrate executive business reviews with customers and leadership.
• Conduct workshops to recommend workflow changes.
• Support French-speaking customers' implementations.
• Deeply understand the Samsara platform and explain it to businesses.
• Serve as a mentor to the wider Customer Success and Support teams.

• 2–4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• SaaS experience preferred.
• English and French fluency.
• Customer travel expected (up to 0–15%).
• Experience supporting or working with technical products.
• Strong problem-solving and stakeholder management skills.
• Bachelor’s degree from a 4-year institution.

Compensation: Annual on-target earnings (OTE) range for full-time employees is $78,412—$101,475 CAD, depending on city of residence.

Benefits: Flexible remote model, professional development stipend, comprehensive health and parental leave plans, equity (for eligible roles), and performance-based bonus/variable pay.

Application: Apply via the job posting.