Customer Success Manager, Strategics

Anthropic is a public benefit corporation headquartered in San Francisco, creating reliable, interpretable, and steerable AI systems.

Join Anthropic's Customer Success team in a high-visibility role driving AI adoption across a small number of strategic accounts in the Enterprise Tech segment, serving as a trusted advisor on Claude capabilities (API, Claude Code, Cowork).

• Build trusting, strategic relationships with key decision makers in complex, matrixed organizations.
• Own customer operations across the account lifecycle, maintaining structured operational assessments and Executive Business Reviews.
• Become an expert in Anthropic's products (API, Claude Code, Cowork) to guide customers to the right solutions.
• Drive consumption planning, develop ROI hypotheses, and quantify outcomes to build the case for expanded investment.
• Monitor usage patterns and identify optimization opportunities across Claude surface areas.
• Socialize the product roadmap and engage Product PMs; develop change management strategies including Train the Trainer programs and Centers of Excellence.

• 6+ years in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level.
• Technical fluency to articulate AI/ML concepts, API integrations, and software implementation patterns.
• Proven track record managing a portfolio of accounts and driving measurable outcomes.
• Passion for AI; built with Claude Code, automating workflows with agents, skills, and tooling.

Annual OTE: $265,000—$320,000 USD. Minimum education: Bachelor's degree or equivalent. Hybrid policy: all staff in one of our offices at least 25% of the time. Visa sponsorship offered.