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Enterprise Core Implementation Consultant - East/Central

Samsara
Remote - US (not eligible in SF Bay, NYC, DC Metro)Updated 1d ago
Base salary
$89k–$135k
Published base salary range
Location
Remote - US (not eligible in SF Bay, NYC, DC Metro)
Remote eligibility
Employment
Full-time
Mid-level
Role family
Customer Success
B2B SaaS
Apply on samsara.com
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About the job

About the role: Samsara's Select Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. As part of the Implementation team, you will own the customer relationship and ensure a successful deployment of Samsara's IoT solutions for fleet and industrial assets. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. May require travel to customer sites up to 10% of the time, including overnight stays.

In this role, you will

  • Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value.
  • Create launch plans and a roadmap to increase product usage.
  • Track implementation progress, participation, product adoption, and account health.
  • Run training sessions, demonstrate Samsara's technology, and work through challenges with executives and day-to-day users.
  • Juggle multiple customer engagements in parallel and work cross-functionally.
  • Serve as a mentor to the wider Customer Success and Support teams.
  • Deeply understand the Samsara platform's capabilities and explain them to customers.

Minimum requirements

  • 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
  • Enterprise SaaS experience preferred.
  • Experience supporting or working with technical products.
  • Excellent consultative skills with experience in end-to-end system implementations.
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
  • Bachelor's degree from a 4-year institution.

Compensation: Annual base salary range: $88,979—$134,590.91 USD. Total rewards include performance-based bonus/variable pay, equity (for eligible roles), professional development stipend, comprehensive health and parental leave plans.

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