Head of Community, Enterprise Marketing

Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society. The company is a public benefit corporation headquartered in San Francisco, working as a single cohesive team on large-scale research efforts.

Anthropic is hiring a Head of Community to turn its current community programs into a function that helps millions of people build real skills with Claude, measurably growing retained users and product adoption. The role leads and grows a global team covering ambassadors programs, regional community leads, and enterprise champion programs, and sits at the intersection of Product, Sales, PMM, Brand, and Comms.

• Own the global community strategy and operating model, including the audience thesis, program portfolio, and what is built centrally vs. run in-region.
• Lead, coach, and scale a global team of program and regional owners.
• Define the measurement framework with Product and Data Science, segmenting the base (non-user → occasional → high-value daily) with recurring retained users and product adoption as top-line outcomes.
• Build community across audiences and seniority levels, from enterprise buyers and executive sponsors to developers and knowledge workers.
• Connect bottoms-up adoption to enterprise expansion through champions, train-the-trainer, and partner ecosystem motions integrated into Sales and CS strategic account plans.
• Bring training, certification, enablement, and community help into one engine that scales through champions and partners.
• Partner with Brand and Comms to keep sentiment and awareness healthy.
• Align community strategy with product direction, launches, and pricing & packaging.

• Built and led a community or customer advocacy function where community was a growth lever, with demonstrated retention, adoption, or expansion outcomes.
• Led and developed a distributed team of program owners and regional leads accountable for commercial impact.
• Comfortable owning a metric in a QBR and defending how community moved it.
• Connected self-serve, bottoms-up adoption inside large accounts to enterprise expansion.
• Experience with both technical, API-first developer communities and enterprise executive buyer communities.
• Operates as an integrated marketer and partners with Product and Data Science to define and instrument usage quality.
• Writes and communicates clearly, holding a room with both a Staff engineer and a CIO.

• Run community or advocacy at a company operating both PLG/self-serve and enterprise sales motions.
• Built or led a recognized champions, ambassadors, or advocacy program.
• Experience with developer tools, infrastructure, or AI products.
• Built measurement plumbing including cohorting, attribution, and usage segmentation.
• International experience scaling community in-region (EMEA, Japan/APAC).
• Background spanning community, customer marketing, developer relations, customer education/enablement, or growth.

Annual salary: $400,000 USD. Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, and flexible working hours.

Apply via the Greenhouse job posting. Applications are reviewed on a rolling basis with no deadline. Anthropic sponsors visas and will make every reasonable effort to obtain one for offered candidates. Anthropic recruiters only contact candidates from @anthropic.com email addresses.