IT Solutions Engineer

IT Systems Operations serves as the operational control layer connecting Security, Engineering, and Employee Technology platforms. The team ensures employee-facing systems, identity workflows, and enterprise applications operate in a predictable, governed, and continuously reliable manner as the organization scales.

This role acts as an operational owner for identity-connected enterprise SaaS platforms and system change controls supporting OpenAI’s compliance requirements. The engineer will be responsible for ensuring that production configuration, access models, and platform changes remain compliant, auditable, and consistently operated through defined controls.

• Own administration and operational stewardship of enterprise SaaS and identity-connected platforms, ensuring configuration integrity, access governance, and compliance with defined control requirements.
• Own onboarding, access modification, and offboarding workflows aligned to standardized entitlement models.
• Design and operationalize structured rollout patterns for enterprise system configuration and workflow changes.
• Replace manual administrative actions with governed automation incorporating validation, logging, and rollback-aware deployment patterns.
• Build automated operational workflows using APIs, infrastructure-as-code, scripting, and low-code automation platforms.
• Execute and maintain integrations across identity providers, SaaS platforms, ITSM systems, and internal tooling.

• Experience owning enterprise SaaS and identity platforms end-to-end.
• Experience with implementing and operating SOX, SOC 2, and related controls in these platforms.
• Experience automating platforms and audits.
• Excellent communication and collaboration skills.

Salary range: $187K – $266K. Offers equity.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We are an equal opportunity employer.