Manager, Disputes, Chargebacks and Partner Performance
Marqeta- Base salary
- $123k–$181k Published base salary range
- Location
- Remote - USA (National tier locations only) Remote eligibility
- Employment
- Full-time Lead / Manager
Role skills
Apply on job-boards.greenhouse.io
About the job
Company
Marqeta is a card issuing platform enabling embedded finance, powering brands like Block, Cash App, Affirm, Instacart, DoorDash, Uber, and Walmart.
Role
Manager, Disputes, Chargebacks and Partner Performance. This role leads disputes and chargebacks operations, focusing on BPO vendor management, performance analysis, process optimization, quality assurance, technology implementation, and leadership.
Responsibilities
- Manage BPO vendor relationships and operational success across multiple products.
- Monitor and analyze disputes and chargebacks data to identify trends and improvements.
- Develop and implement scalable solutions for operational efficiency and case routing.
- Ensure compliance with Reg E, Reg Z, network rules, and regulatory requirements.
- Drive enhancements through new tooling and AI solutions in case management and CRM systems.
- Lead, coach, and motivate staff to cultivate a high-performing culture.
- Resolve complex cardholder disputes and high-risk chargeback cases.
- Foster relationships with key program stakeholders to enhance cardholder experience.
- Play a central role in new program launches and disputes procedures.
Qualifications
- 7+ years of Disputes & Chargebacks Operations experience, with equivalent BPO industry or management experience.
- Strong communication and stakeholder management skills.
- Proven ability to drive cardholder satisfaction and resolution outcomes.
- Experience using data to drive insights and recommend changes.
- Technical skills including Google Suite, Salesforce, Slack, Snowflake, AI, and analytical tools.
- Familiarity with fintech, banking, or payments, particularly issuer-side dispute processing under Reg E and/or Reg Z.
- Ability to travel globally.
Compensation
Base salary ranges by location tier: National $123,000 - $153,800; Premium $133,100 - $166,400; Premium Plus $144,700 - $180,900. Annual bonuses are also offered.
Benefits
- Multiple health insurance options
- Flexible time off
- Retirement savings program with company contribution
- Equity in a publicly-traded company and Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of parental leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support remote work
- Annual development dollars
Application
Apply via the provided link.
Skills & tags
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