Manager I, Customer Success Manager

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness IoT data for actionable insights. We help improve safety, efficiency, and sustainability across industries like agriculture, construction, field services, transportation, and manufacturing.

We are seeking a Manager for our Canada Scaled Customer Success team. This remote position, open to candidates in Canada, involves leading a team of ICs and CSMs covering the Commercial and Mid-Market segment. You will own the Digital Scale journey, drive customer outcomes, and collaborate cross-functionally.

• Hire, onboard, and develop a high-performing team of CSMs.
• Manage individual performance and deliver results across team KPIs and OKRs.
• Identify and implement process improvements, including systems efficiency and automation.
• Own and improve the Digital Scale journey for Canada, defining digital plays in partnership with Marketing and CS Operations.
• Ensure the team drives measurable value through structured onboarding, adoption, expansion, and renewal motions.
• Oversee risk management and support high-stakes customer moments.
• Collaborate with Sales, Renewals, Services, and Support leaders.
• Model cultural principles and foster an environment of psychological safety and accountability.

• 2+ years of experience managing a team.
• Experience implementing a scaled (low touch) onboarding or account management program.
• SaaS experience preferred.
• Experience with a customer success CRM such as Gainsight or Totango.
• Strong problem-solving skills and comfort in a fast-paced environment.
• Bachelor’s degree from a 4-year institution.

Annual OTE Salary: $134,172.50—$173,635 USD.

Total rewards include base salary, performance-based bonus/variable pay, equity, professional development stipend, comprehensive health and parental leave plans.

Apply through the job posting.